Excellent customer service and good to know that it can be returned if it doesn't work for you. This cup is on the shorter end of things with the Super size being 55mm total length, while many popular cups are around 70mm total length. For those with low cervixes who find the stems annoying, or who need to trim them, this might be great. But for those who have a high cervix and bodies that take the cup a long way inside, they might find it a bit challenging to remove. The loop stem does help, but I do have to really stretch it down to be able to get a good hold of it. It would be good if they could add a second 'rung' to the ladder stem which would be easier to get hold of.
It is a soft cup and feels nice. When it comes out, it doesn't pop open suddenly snapping against the skin, which is a positive. I insert it with a small 7-fold and it usually opens up well for me. It didn't work so well when I did a bigger 7-fold. With a bit of adjusting, I can usually get it to open fully.
If you're not sure about buying it, Helena is happy to discuss it with you, and the returns policy is there, so you can feel assured that if it doesn't work for you, you can return it and get your money back. Really the only issue for me is that the stem is a bit short which makes it a bit difficult to remove, but I am still going to stick with it anyway.